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This Charter is declaration of our Vision & Mission, commitment in delivering quality products & services in order to add value to the operations of our clients, maintain Total Quality in our processes, achieve excellence in the customer relationship, to meet their expectations and to manage the business on commercial lines in the most fair, honest, ethical and transparent manner for the benefit of the Customers who are our partners in progress.

Vision

TO BE THE MAJOR VEHICLE FOR INDIA’S GLOBALISATION EFFORTS BY SUPPLY OF COMPETITIVE PRODUCTS AND SERVICES TO GLOBAL STANDARDS.

Mission

To satisfy the interest of all the Stakeholders through planned growth in accordance with Road Map for growth
Be a market-driven company and continually strive to ensure stakeholder value and satisfaction by pursuing excellence.
Provide shared infrastructure and services for business development, marketing and customer support to HMT’s subsidiaries.
Market globally products and services from quality-conscious Indian and overseas companies.
As a good corporate citizen, be a proactive, integral and responsible member of the communities and environment in which we operate
Offer quality products/services at competitive prices to the clients.

BUSINESS TRANSACTED

International marketing of products from the subsidiaries of HMT Limited, viz., HMT Machine Tools Limited, HMT Watches Limited, HMT Bearings Limited as well as from other Indian reputed manufacturers.
Setting up of engineering projects abroad for manufacturing
Technical services for engineering projects
Training in development of technical & entrepreneurial skills and agriculture.
Importing of quality engineering goods, for HMT’s Manufacturing units and other Indian Engineering Industries.
Our Business portfolio covers

Machine Tools for metal cutting & metal forming, plastic processing, die casting and printing machinery
Watches, movements and movement components
Tractors, trailers and implements
Projects & Services
Machined components, forgings, castings and engineering equipment
Imports of engineering goods
The products exported are serviced through a network of agents details of which are provided in Company’s website http://www.hmti.com

OUR CITIZENS/strong>

OUR CITIZENS

We serve the recipients of our technical services through our network of agents. Our citizens are
Agents for Machine Tools, Tractors and Projects
Distributors for our range of watches
Our Clients and end users of our machine tools
Farmers/ organisations who use our tractors
Governments/Ministries purchasing products directly from HMT (International) Limited
Governments/organisations for whom HMT (International) Limited has set up projects
Students who pass out of the institutions set up by HMT (International) Limited
Individuals who use our range of watches
Watch manufacturers who use our movements and movement components.

STATEMENT OF SERVICES PROVIDED

Customer delight is our objective. It is towards this objective that HMT (International) Limited today is an ISO 9001-2000 company to serve its clients better
Our products are built with high standards of design, manufacture and quality control at HMT’s manufacturing units
Impart necessary training to the users wherever requested for effective usage of the products
Provide adequate after sales service during the warranty period and thereafter
Train the technical personnel with our Agents
Provide adequate operation and service manuals..

COMMITMENT


We shall
Strive continuously to assure you of highest standard of service
Strive to attain international standards to become globally competitive.
Acknowledge all correspondence from you within a reasonable time of its receipt with absolute integrity and dedication
Adhere to the delivery schedules committed by us to you
Always maintain the highest ethical standards in all our endeavors, business and economic activities
Always strive to achieve economy in all our products and services without compromising the quality standards
Always be honest and transparent and would like to be seen as honest.
Implement all the policies and directives of Central Vigilance Commission…

OUR EXPECTATIONS


We expect you to
Be fair, honest and transparent in dealings.
Extend your cooperation in all our endeavor
Provide us detailed specifications
Acquaint with the systems and maintenance procedures and product performances criterion to use the products/services offered by us effectively
Indicate realistic schedule and make prompt payment
Comply with the service instructions and timely Maintenance procedures

CONTACT US

All of us at HMT (International) Limited, our Agents, Distributors are ever willing to provide you the help and assistance required in the selection of any of our products and services.
You are also welcome to visit us at our website: http://www.hmti.com for immediate help and assistance
For any problems you may encounter please contact our Agents, the addresses are furnished in this website
If you are not satisfied with the response of our Agents/Distributors please contact the concerned officials furnished in the website.
If you are not able to get your grievance redressed even after the contacting the above personnel you may please get in touch with
The Managing Director
HMT(International) Limited
HMT Bhavan, 59, Bellary Road, Bangalore 560 032, INDIA
#91 80 3339060 Fax: #91 80 3339048/ 3339286
Email: [email protected]

PLEASE NOTE:

Information given in this charter should not be considered as a legal document creating rights and obligations. It is for promoting better understanding between Customer and HMT.

Enclosure

LIST OF AREA OFFICES

Area Office Address Contact Person Telephone No.
STD Code Office
EASTERN REGION
Regional Headquarters: KOLKATA Zonal Offices : Jamshedpur

KOLKATA

31 Chowringhee Road KOLKATA 700 016
Email [email protected]
[email protected]

J. Patra General Marketing Manager

033

2226 7422
2217 1713
2216 1796
2217 8270

Jamshedpur

217-219 2nd Floor Ashiana Trade Centre,
Adityapur JAMSHEDPUR 831 013
Email: [email protected]
[email protected]

P.S. Nag Divisional Manager

0657

2200439
2200456

WESTERN REGION
Regional Headquarters : MUMBAI Zonal Officers : Ahmedabad Bhopal Jabalpur Nagpur Pune

MUMBAI

9/9A N.S. Patkar Marg MUMBAI 400 036
Email:[email protected]

P.C. Verma General Marketing Manager

022

2380 4827
2380 3078
2380 5901
2380 2740

Ahmedabad

No. 1 Karaka Building 
Ashram Road AHMEDABAD 380 009
Email: [email protected]

D. Chatterjee Divisional Manager

079

658 0602
658 5347
658 9028

Bhopal

E4/175 Arera Colony BHOPAL – 462 016
Email: [email protected]

Saket Chaturvedi Sr.Engineer

0755

466 846
465 408
466 220

Jabalpur

2116, Opp. Stadium VIP Gate, 
Wright Town JABALPUR 482 002
Email: [email protected]
[email protected]

S.K. Jharia Divisional Manager

0761

231 2173
240 7129
231 7779

Nagpur

Plot No. 46 2nd Floor 
Jeevan Chhaya Layout Swawalambi Nagar 
NAGPUR 440 022 
Email: [email protected]

P.K. Samal District Manager

0712

226 4511
224 4640

Pune

3025/8 Shreenidhi Chambers 
Senapati Bapat Marg PUNE 411 016
Email: [email protected]

P.Subramanyam Joint General Manager

020

565 8565
565 8565
565 8617

NORTHERN REGION
Regional Headquarters: NEW DELHI Zonal Offices: Chandigarh Kanpur
New Delhi Bharat Yuvak Bhavan No. 1 
Jai Singh Road NEW DELHI 110 001
Email: [email protected]
Mahendra Kumar General Manager 011 2336 4108 
2374 2343 
2336 2269
Chandigarh No. 34 Madhya Marg Sector-7C 
CHANDIGARH 160 019
R.K. Sharma Deputy Chief Engineer 0172 792 638 
795 525

 

Kanpur No. 46 Lakhanpur Housing Society, 
Vikas Nagar KANPUR 208 024 
Email: [email protected]
Sushant Das Divisional Manager 0512 580 631
580868
SOUTHERN REGION 
Regional Head Quarters: BANGALORE 
Zonal Offices: Chennai Coimbatore Hyderabad Tiruchirapally Vishakapatnam
BANGALORE HMT Bhavan No. 59 Bellary Road 
BANGALORE 560 032
Email:[email protected]
S.C Gupta General Marketing Manager 080 363 0904
333 0333
Chennai Prestige Point 33, Haddows Road
CHENNAI 600 006
Email:[email protected]
R.Jayapalan Joint General Manager 044 2825 7118
2827 5141
2827 5142
2827 3574
Coimbatore United India Building 7/291 
Avanashi Road COIMBATORE 641 018
Email: [email protected]
K.Vijayakumar Deputy General Manager 0422 221 2705
221 2239
Hyderabad Narsapur Road HYDERABAD 500 054
Email: [email protected]
P.M.Manoharan Joint General Manager 040 2317 6937
2308 5721
(Ext. 250)
2317 6946
Thiruchirapally 13/58 Madhuram Apts. Flat No. 
2 Ground Floor Ranganathapuram Officers’ 
Colony Puthur THIRUCHIRAPALLY 620 017
S. Srinivasan Senior Engineer 0431 279 1198

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